Opalyn

Contact

Email opalyn@stanciohub.com.

Support model

Normal support is FAQ-first, self-service, and LLM-assisted from fixed Opalyn help content where available. There is no dedicated support team or support dashboard.

Owner-operator intervention

Human owner-operator action is reserved for security, verified account problems, deletion/export handling, and emergency entitlement correction. Direct database or script changes are not the normal subscription activation path.

Suspended or expired tenants

Suspended, expired, cancelled, or trial-expired online tenants must still be able to access support and export tenant data.

Exclusions

Support does not cover business disputes between a salon and customers, salon payment collection, or recovery of offline data that was not backed up.